Troubleshooting

Email Verification Delays

Summary

Resolve delayed verification emails during onboarding or password reset.

Steps

  1. Check spam and promotions folders first.
  2. Confirm email address was entered correctly.
  3. Use resend once, then wait at least 60 seconds.

Expected Result

Verification email arrives and setup continues without creating a second account.

Screenshots

Visual reference aligned to each step with desktop and mobile variants.

Step 1

Desktop screenshot for Email Verification Delays: Check spam and promotions folders first.
desktop Check spam and promotions folders first.
Mobile screenshot for Email Verification Delays: Check spam and promotions folders first.
mobile Check spam and promotions folders first.

Step 2

Desktop screenshot for Email Verification Delays: Confirm email address was entered correctly.
desktop Confirm email address was entered correctly.
Mobile screenshot for Email Verification Delays: Confirm email address was entered correctly.
mobile Confirm email address was entered correctly.

Troubleshooting

  1. Retry from the latest verification screen.
  2. If retries keep failing, escalate with account email and timestamp.

Still blocked after following these steps?

Escalate Verification Issue