Take Over an AI Conversation

Summary

Switch to human handling when nuance, urgency, or escalation requires direct outreach.

Steps

1. Open a conversation detail page.
2. Review transcript and qualification context.
3. Take over and send your direct response.

Expected Result

Conversation reflects manual intervention and continues with human-led follow-up.

Screenshots

Visual reference aligned to each step with desktop and mobile variants.

Step 1

Step 2

Troubleshooting

• If controls are unavailable, refresh and confirm active session.
• If status does not update, reload and retry once.